Demonstrate Your Customer Service Competence.
The International Customer Service Competency Assessment Examination evaluates the professional knowledge, practical judgement, and essential competencies required to deliver exceptional customer service in today's global environment.
Designed for professionals. Accessible worldwide.
ICSCAE provides an internationally focused assessment experience for individuals seeking to demonstrate their competence in professional customer service. The examination is structured around the skills and judgement required in today's increasingly digital and global service environment.
What the examination actually assesses.
The ICSCAE examination evaluates the knowledge, judgement, communication skills, and professional behaviours required to deliver effective customer service across modern professional environments.
Customer Communication
Communicating clearly, professionally, and effectively with customers across different situations.
Customer Relationships
Building trust, understanding customer needs, and maintaining positive professional relationships.
Problem Solving
Identifying customer issues and applying appropriate solutions and professional judgement.
Complaint Resolution
Managing difficult situations and resolving customer concerns professionally and effectively.
Digital Customer Service
Understanding professional customer interactions across digital communication channels.
Ethics & Professional Conduct
Applying integrity, responsibility, respect, and professional standards in customer service.
Plan your examination. Stay ahead of the deadline.
ICSCAE examination sessions are scheduled throughout the year. Register before the applicable deadline to secure your place in your preferred examination session.
September 2026 Examination
Registration is currently open for the upcoming ICSCAE online examination session.
One examination. One clear fee.
The ICSCAE examination fee provides candidates with access to the complete online assessment process, from registration through examination and access to their results.
A single standard fee for candidates registering for the International Customer Service Competency Assessment Examination.
Your examination, all in one place.
The ICSCAE Candidate Portal provides registered candidates with secure access to the official examination, practice tests,examination guidelines, and essential information to support their examination journey.
Access Candidate Portal